Answers to Frequently Asked Questions

 

 

What is a Virtual Server?

We specialise in virtual servers which means that you can find a home for your web site on our web servers and establish a presence on the internet. We can help register your own domain name which will become your unique address on the World Wide Web. Having your own domain name does not reveal that you are renting web space, and, since email can be addressed to your domain (e.g. WWW.YOURNAME.COM.AU ) you will not have to announce a new email address if you change internet providers. And, with a domain name you can transfer your web presence at any time and never lose your identity since you can take your www.yourname.com.au with you.

Will I be able to access my domain name with or without the WWW?

Yes, you will be able to access the domain name with or without the WWW in front. For example, you could access the domain name "mydomain.com.au" by going to "www.mydomain.com.au" as well as "mydomain.com.au".

Do you offer dial-up internet access?

No, you will need local Internet access in order to maintain your web site and retrieve email addressed to your site. Providing a specialised Virtual Server service means that we do not have hundreds of modems to maintain enabling us to devote more time to our customers and to the addition of enhancements to the entire system.

Do you offer web page design services?

While primarily in the business of web hosting and system administration we can design your web as well.  For more information, contact sales@Stiletto.com.au. to discuss design and pricing. On our standard package we wil set up four free web apges for you.

Can I check domain name availability?

Yes. You can check domain availability direct from our web site.

Does Stiletto handle domain registration?

Stiletto will register new domain names with AusNIC for you.  AusNIC will bill you directly for this service.  If you have an existing domain we will fill out and send you a modify domain name template to forward to hostmaster@AusNIC.net. When AusNIC announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at Stiletto.com.au.net until they update their DNS.   During the propagation period persons accessing your site will be going to both sites until all are accessing the new site.

Can I transfer an existing domain name to Stiletto?

Yes. Be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for AusNIC to complete the transfer. All email and web pages will still be accessed from the current site.

How long does it take before my domain name is active?

Once the AusNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.

How do I transfer files to my web site?

Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may have a built-in FTP interface. An FTP tutorial is available for first time users.

Will I have unlimited access to update my pages ?

You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

Can multiple domains point to the same HTML files ?

In general, if you have more than one domain account at Stiletto we can point each domain address to the same HTML files. Yes there is a $39.00 fee to mirror sites.

Can I use my account for commercial purposes ?

Yes, you can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information, products and services available to the users of the internet community. We do however make exceptions for gambling & adult oriented sites (they use too much bandwidth).

Do you accept international orders ?

Yes. We are pleased to have customers around the world and we're as close as your computer. If desired, we can host non-Australian domain name extensions.

How long has Stiletto Software been in business ?

Stiletto has been in business in various forms since 1983 and is serving thousands of active websites. Our staff consists of professional system administrators and network analysts.

What contract and payment terms are available?

We bill in quarterly increments for standard users and do not require a minimum contract beyond the initial set-up and first quarterly fee. We accept MasterCard, Visa, and Bankcard.  Email us if you wish to wire transfer as your form of payment.

Do you offer technical support to customers ?

Yes. We encourage our customers to send email to support@Stiletto.com.au with questions or concerns about their web site. We are relatively quick to respond to support email up to about 6pm EST on week days. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly.

How long does it take to set up a new account ?

Orders for servers will be configured within 24 hours, and most times will be done the same day. Once an account is set up an activation notice will be sent to you via email including a userid, password, and FTP hostname. You can begin uploading files to your new web site immediately. Domain account users will be given a temporary URL to access their site via the web prior to the completion of either domain registration or transfer.

How do I place an order ?

You can place an order for a Virtual Server account directly from our web site 24 hours a day or by calling 0412 050 477 between the hours of 9 am to 6 pm Monday through Friday EST.  If you have presales questions please use our technical support line at 0412 050 477.

What do the errorcodes mean?

 

  • 100 Continue 
  • 101 Switching Protocols 
  • 200 OK 
  • 201 Created 
  • 202 Accepted 
  • 203 Non-Authoritative Information 
  • 204 No Content 
  • 205 Reset Content 
  • 206 Partial Content 
  • 300 Multiple Choices 
  • 301 Moved Permanently 
  • 302 Moved Temporarily 
  • 303 See Other 
  • 304 Not Modified 
  • 305 Use Proxy 
  • 400 Bad Request 
  • 401 Unauthorized 
  • 402 Payment Required 
  • 403 Forbidden 
  • 404 Not Found 
  • 405 Method Not Allowed 
  • 406 Not Acceptable 
  • 407 Proxy Authentication Required 
  • 408 Request Time-Out 
  • 409 Conflict 
  • 410 Gone 
  • 411 Length Required 
  • 412 Precondition Failed 
  • 413 Request Entity Too Large 
  • 414 Request-URI Too Large 
  • 415 Unsupported Media Type 
  • 500 Server Error 
  • 501 Not Implemented 
  • 502 Bad Gateway 
  • 503 Out of Resources 
  • 504 Gateway Time-Out 
  • 505 HTTP Version not supported 

 

What type of encryption algorithm do I use for PGP(tm)?

Stiletto supports RSA encryption. PGP version 5.0 should visit PGP(tm)FAQ page. We do not currently support DSS/Diffie-Hellman encryption keys.

Copyright © 1998, Stiletto Software & Technology. All Rights Reserved.

Contact us: To place an order now call: 0412 050 477

sales@stiletto.com.au